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Money Transmission Disclosures

Important Disclosures Regarding Money Transmissions

Alabama: To file a complaint, contact:

Alabama Securities Commission Attn: Enforcement Division PO Box 304700 Montgomery, AL 36130

Tel: 1-800-222-1253 Email: asc@asc.alabama.gov

Or submit a complaint online, here.

Alaska: For Alaska Residents Only:

If your issue is unresolved by Figure Pay (800-260-1795), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807, Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465-2521.

Arizona: To file a complaint, contact:

Arizona Department of Financial Institutions 100 N 15th Ave., Suite 261, Phoenix, AZ 85007 Tel: 602-771-2800

Or submit a complaint online, here.

Arkansas: To file a complaint, contact:

Arkansas Securities Department #1 Commerce Way, Suite 402, Little Rock, AR 72202

Tel: 501-324-9260 Email: ASDInfo@arkansas.gov

Or submit a complaint online, here.

California: If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation:

Department of Financial Protection and Innovation Consumer Services 1515 K Street, Suite 200, Sacramento, CA 95814

Tel: 1-866-275-2677 Email: consumer.services@dbo.ca.gov

Colorado:

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

  • You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
  • If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975, Denver, CO 80202

Email: DORA_BankingWebsite@state.co.us Website: banking.colorado.gov/industry/money-transmitters

Connecticut: To file a complaint, contact:

Connecticut Department of Banking Consumer Credit Division 260 Constitution Plaza, Hartford, CT 06103

Tel: 860-240-8170 Email: bank.complaints@ct.gov

Or submit a complaint online, here.

Delaware: To file a complaint, contact:

Delaware Office of the State Bank Commissioner Attn: Compliance 1110 Forrest Ave., Dover DE 19904

Tel: 302-739-4235

Or submit a complaint online, here.

District of Columbia: To file a complaint, contact:

District of Columbia Department of Insurance, Securities and Banking 1050 First Street, NE, 801, Washington, DC 20002

Tel: 202-727-8000

Or submit a complaint online, here.

Florida: For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation 200 E. Gaines Street,Tallahassee, FL 32399-0376

Tel: 1-800-848-3792

Georgia: Figure Pay is a licensed money transmitter in the state of GA. If you have a complaint or concern regarding its money transmission services, you may contact Figure Pay toll-free at 800-260-1795. For unresolved complaints, you may contact:

Department of Banking and Finance for the State of Georgia 2990 Brandywine Rd., Suite 200, Atlanta, Georgia 30341

Tel: (888) 986 -1633

Idaho: To file a complaint, contact:

Idaho Department of Finance 800 Park Blvd., Suite 200, Boise, ID 83712

Tel: 208-332-8000

Or submit a complaint online, here.

Illinois: For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786

Tel: 1-855-351-2274

Or submit a complaint online, here.

Indiana: Figure Pay holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

To file a complaint, contact:

Indiana Department of Finance 30 South Meridian Street, Suite 300, Indianapolis, IN 45204

Tel: 800-382-4880

Email: dficomplaints@dfi.in.gov

Iowa: To file a complaint, contact:

Iowa Division of Banking 200 East Grand Ave., Suite 300, Des Moines, IA 50309

Tel: 515-281-4014

Or submit a complaint online, here.

Kansas: To file a complaint, contact:

Kansas Office of the State Bank Commissioner 700 SW Jackson, Suite 300, Topeka, KS 66603, Attn: Consumer Affairs

Email: complaints@osbckansas.org

Or submit a complaint online, here.

Kentucky: To file a complaint, contact:

Kentucky Department of Financial Institutions 500 Mero Street, 2SW19, Frankfort, KY 40601, Attn: Complaint Submission

Tel: 800-223-2579

Or submit a complaint online, here.

Louisiana: To file a complaint, contact:

Louisiana Office of Financial Institutions P.O. Box 94095, Baton Rouge, LA 70804

Tel: 225-925-4660

Email: complaints@ofi.la.gov

Or submit a complaint online, here.

Maine: To file a complaint, contact:

Department of Professional & Financial Regulation 36 State House Station, Augusta, ME 04333

Tel: 800-965-5235

Or submit a complaint online, here.

Maryland: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Figure Pay, at:

500 North Calvert Street, Suite 402, Baltimore, MD 21202

Tel: 1-888-784-0136

Or submit a complaint online, here.

Michigan: To file a complaint, contact:

Department of Financial Services PO Box 30220, Lansing, MI 48909

Email: difscomplaints@michigan.gov

Or submit a complaint online, here.

Minnesota: To file a complaint, contact:

Department of Commerce 85 7th Place East, Suite 280, Saint Paul, MN 55101

Tel: 651-539-1600

Mississippi: To file a complaint, contact:

Department of Banking and Consumer Finance PO Box 12129, Jackson, MS 39236

Tel: 601-321-6901

Or submit a complaint online, here.

Missouri: To file a complaint, contact:

Division of Finance PO Box 716, Jefferson City, MO 65102

Tel: 573-751-3242 Email: finance@dof.mo.gov

Or submit a complaint online, here.

Nebraska: To file a complaint, contact:

Department of Banking and Finance PO Box 95006, Lincoln, NE 68508

Tel: 877-471-3445

Or submit a complaint online, here.

Nevada: To file a complaint, contact:

State of Nevada Department of Business and Industry Financial Institutions Division 3300 W Sahara Ave., Suite 250, Las Vegas, NV 89102

Tel: 702-486-4120 Email:FDIComplaints@fid.state.nv.us

Or submit a complaint online, here.

New Hampshire: To file a complaint, contact:

State of New Hampshire Banking Department 53 Regional Drive, Suite 200, Concord, NH 03301

Tel: 1-800-735-2964 Email: legal@banking.nh.gov

Or submit a complaint online, here.

New Jersey: To file a complaint, contact:

New Jersey Division of Banking and Insurance PO Box 471, Trenton, NJ 08625

Tel: 1-800-46-7467

Or submit a complaint online, here.

New Mexico: To file a complaint, contact:

New Mexico Regulation and Licensing Department Financial Institutions Division PO Box 25101, Santa Fe, NM 87504

Tel: 1-800-46-7467

Or submit a complaint online, here.

North Carolina: To file a complaint, contact:

North Carolina Office of the Commissioner of Banks 4309 Mail Service Center, Raleigh, NC 27699

Tel: 919-733-3016

Or submit a complaint online, here.

North Dakota: To file a complaint, contact:

North Dakota Department of Financial Institutions 2000 Schafer Street, Suite G, Bismarck, ND 58501

Tel: 701-328-9933 Email: dfi@nd.gov

Or submit a complaint online, here.

Ohio: To file a complaint, contact:

Ohio Department of Commerce Division of Financial Institutions 77 South High Street, 21st Flr., Columbus, OH 43215

Tel: 614-728-8400

Or submit a complaint online, here.

Oklahoma: To file a complaint, contact:

Oklahoma State Banking Department 2900 North Lincoln Blvd., Oklahoma City, OK 73105

Tel: 405-521-2782

Or submit a complaint online, here.

Oregon: To file a complaint, contact:

Oregon Division of Financial Regulation PO Box 14480, Salem, OR 97309

Tel: 888-877-4894 Email: DFR.FinancialServicesHelp@dcbs.oregon.gov

Or submit a complaint online, here.

Pennsylvania: To file a complaint, contact:

Pennsylvania Department of Banking and Securities (DoBS) 17 N. 2nd Street., Suite 1300, Harrisburg, PA 17101

Tel: 1-800-600-0007

Or submit a complaint online, here.

Rhode Island: To file a complaint, contact:

State of Rhode Island Department of Business Regulation 1511 Pontiac Ave., Bldg 68-2, Cranston RI 02920

Tel: 401-462-9500

Or submit a complaint online, here.

South Carolina: To file a complaint, contact:

South Carolina Department of Consumer Affairs PO Box 5757, Columbia, SC 29250

Tel: 800-922-1594 Email: scdca@scconsumer.gov

Or submit a complaint online, here.

Tennessee: To file a complaint, contact:

Tennessee Department of Financial Institutions Tennessee Tower 26th Flr. 312 Rosa L. Parks Ave., Nashville, TN 37243

Tel: 1-800-778-4215

Or submit a complaint online, here.

Texas: After first contacting Figure Pay either online or by phone at 800-260-1795, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking 2601 North Lamar Blvd., Austin, Texas 78705

Tel: 1-877-276-5554

Website: http://www.dob.texas.gov/

Utah: To file a complaint, contact:

Utah Department of Financial Institutions PO Box 146800, Salt Lake City, UT 84114

Tel: 801-538-8834 Email: complaints.dfi@utah.gov

Or submit a complaint online, here.

*Figure Pay has a pending money transmitter license application for non-blockchain transmission activity.

Vermont: To file a complaint, contact:

State of Vermont Department of Financial Regulation 89 Main Street, Montpelier, VT 05620

Tel: 888-568-4547 Email: dfr.bnkconsumer@vermont.gov

Or submit a complaint online, here.

Virginia: To file a complaint, contact:

Virginia Bureau of Financial Institutions PO Box 640, Richmond, VA 23218

Tel: 804-371-9657 Email: BFIQuestions@scc.virginia.gov

Or submit a complaint online, here.

Washington: To file a complaint, contact:

Washington State Department of Financial Institutions Division of Consumer Services PO Box 41200, Olympia, WA 98504

Tel: 1-877-746-4334 Email: CSEnforceComplaints@dfi.wa.gov

Or submit a complaint online, here.

West Virginia: To file a complaint, contact:

West Virginia Division of Financial Institutions 900 Pennsylvania Ave., Suite 305, Charleston, WV 25302

Tel: 1-800-368-8808

Or submit a complaint online, here.

Wyoming: To file a complaint, contact:

Wyoming Division of Banking Hathaway Building, 2nd Flr. 2300 Capitol Ave., Cheyenne, WY 82002

Tel: 307-777-7797 Email: wyomingbankingdivision@wyo.gov

Or submit a complaint online, here.

The Figure Pay-branded demand deposit account is held at Lead Bank, member FDIC, with program management services provided by Figure Payments Corporation dba Figure Pay. NMLS #2033432.

Figure Pay holds the following money transmitter licenses:

JurisdictionRegulatory AgencyLicense Number
AlabamaAlabama Securities Commission840
AlaskaAlaska Division of Banking & SecuritiesAKMT-014166
ArizonaArizona State Banking Department1023177
ArkansasArkansas Securities Department122554
CaliforniaCalifornia Department of Financial Protection and Innovation2696
ColoradoColorado Division of Banking500285
ConnecticutConnecticut Department of BankingMT-2033432
DelawareDelaware Office of the State Bank Commissioner033266
District of ColumbiaDistrict of Columbia Department of Consumer and Regulatory AffairsMTR2033432
FloridaFlorida Office of Financial RegulationFT230000323
GeorgiaGeorgia Department of Banking and Finance2033432
IdahoIdaho Department of FinanceMTL-293
IllinoisIllinois Department of Financial and Professional RegulationMT.0000413
IndianaIndiana Department of Financial Institutions58844
IowaIowa Division of Banking2021-0101
KansasKansas Office of the State Bank CommissionerMT.0000193
KentuckyKentucky Office of Financial InstitutionsSC749856
LouisianaLouisiana Office of Financial Institutions2033432
MaineMaine Office of Consumer and Credit Regulation2033432
MarylandMaryland State Bank Commissioner2033432
MassachusettsMassachusetts Division of BanksNo license required - US Only.
MichiganDepartment of Insurance and Financial ServicesMT0023574
MinnesotaMinnesota Department of CommerceMN-MT-2033432
MississippiMississippi Department of Banking and Consumer Finance2033432
MissouriMissouri Division of FinanceMO-22-8887
MontanaMontana Department of AdministrationNo license required.
NebraskaNebraska Department of Banking and Finance2033432
NevadaNevada Department of Business And IndustryMT11142
New HampshireNew Hampshire Banking Department24012-MT
New JerseyNew Jersey Department of Banking and Insurance2104786 C22
New MexicoNew Mexico Financial Institutions Division2033432
New YorkNew York Department of Financial ServicesPending
North CarolinaNorth Carolina Banking Commission200563
North DakotaNorth Dakota Department of Financial InstitutionsMT103784
OhioOhio Department of CommerceOHMT218
OklahomaOklahoma Banking Department2033432
OregonOregon Department of Insurance and Finance2033432
PennsylvaniaPennsylvania Department of Banking and Securities82530
Rhode IslandRhode Island Department of Business Regulation20214244CT
South CarolinaSouth Carolina Office of the Attorney General, Money Services Division2033432
South DakotaSouth Dakota Division of Banking2033432. MT
TexasTexas Department of BankingLR 3236
UtahUtah Department of Financial Institutions2033432
TennesseeTennessee Department of Financial Institutions2033432
TexasTexas Department of Banking3236
VermontVermont Department of Banking, Insurance, Securities and Health Care AdministrationMT-2033432
Vermont - Other Trade Name 1Vermont Department of Banking, Insurance, Securities and Health Care AdministrationMT-2033432-1
VirginiaVirginia Bureau of Financial InstitutionsMO-426
WashingtonWashington Department of Financial Institutions550-MT-127591
West VirginiaWest Virginia Division of BankingWVMT-2033432
WisconsinState of Wisconsin Department of Financial Institutions210-SOC
WyomingWyoming Department of Audit - Division of Banking7287

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San Francisco CA 94108

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